FAQ

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. And collect points and get rewards. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Are your perfumes original creations or inspired by popular fragrances?
Can I request a custom perfume to match a specific scent I like?
Can I amend and cancel my order?
How will I know if my order is confirmed?
How can I track my order once it’s shipped?
Do you offer gift wrapping or personalized messages for gifts?
Are there any additional charges for international orders, like customs fees?
How long do your perfumes typically last?
Do you offer samples for testing before purchasing full-sized bottles?
What makes Kaisar Parfums stand out from other perfume brands?