Last updated: May 2026
SHIPPING POLICY
Thank you for choosing Kaisar Parfums.
Please review our shipping policy below for information regarding shipping methods, delivery times, and customs responsibilities.
GERMANY SHIPPING
- Shipping cost: €4.80
- Estimated delivery time: 2–5 business days
- Shipping carrier: DHL
EUROPEAN UNION SHIPPING
- Shipping cost: €13.90
- Estimated delivery time: 3–7 business days depending on destination
- Shipping carrier: DHL
INTERNATIONAL SHIPPING
- Shipping costs are calculated automatically at checkout based on shipment weight and destination.
- Estimated delivery time: 3–14 business days depending on destination country
- Shipping carrier: FedEx or DHL
CUSTOMS & IMPORT FEES
International orders may be subject to customs duties, import taxes, or additional handling fees depending on the destination country.
These charges are the responsibility of the customer.
Kaisar Parfums is not responsible for delays caused by customs clearance procedures or unpaid import charges.
ORDER PROCESSING
We aim to process and dispatch orders as quickly as possible.
Delivery times are estimates only and may vary due to:
- Customs inspections
- Carrier delays
- Weather conditions
- Peak shipping seasons
- Other circumstances beyond our control
TRACKING INFORMATION
All shipments include tracking information.
Customers will receive a tracking number by email once the order has been shipped.
ADDRESS REQUIREMENTS
Please ensure that your shipping address:
- Is complete and accurate
- Includes a house number when applicable
- Is written using the Latin alphabet
Incorrect or incomplete addresses may result in shipping delays, failed delivery attempts, or returned shipments.
If you need to change your shipping address, please contact us within 12 hours after placing your order.
CONTACT
Kaisar Parfums
Hombergerstraße 78
47441 Moers
Germany
Email:
info@kaisarparfums.de
Phone & WhatsApp:
+49 1590 1988988
