Privacy policy

Last updated: May 2026

KAISAR PARFUMS – RETURN & REFUND POLICY

At Kaisar Parfums, customer satisfaction is important to us. Due to the hygienic nature of perfumes and cosmetic products, the following return conditions apply.

RETURNS

Unused and unopened items may be returned within 14 days of delivery.

To be eligible for a return:

- The item must be unused, unopened, and in its original sealed packaging.

- The product must not show signs of use, damage, or tampering.

- Proof of purchase or order confirmation is required.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items cannot be returned or refunded:

- Opened or used perfumes

- Cosmetic and personal care products

- Items without original packaging

- Gift cards

- Sale or discounted items

- Free gifts included with orders

- Products damaged through customer misuse

If a free gift was included with the order and the order is returned, the gift must also be returned unused. Otherwise, its value may be deducted from the refund amount.

REFUNDS

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method within several business days.

Shipping costs are non-refundable.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect due to our error.

EXCHANGES

We only replace items if they are defective, damaged during shipping, or if the wrong item was received.

RETURN SHIPPING

Before sending any return, please contact us first at:

info@kaisarparfums.de

Returned items without prior contact may not be accepted.

We recommend using a tracked shipping service for returns. We cannot guarantee receipt of returned items without tracking.

CONTACT

Kaisar Parfums  

Hombergerstraße 78  

47441 Moers  

Germany

Email: info@kaisarparfums.de